Customer and Vendor Care Update – COVID-19
This is an unprecedented time in the world with the COVID-19 pandemic continuing to spread. As a third-generation family run business we know the importance of family and community.
Click here to learn how we will continue to serve you while keeping our people, our customers and our communities safe.
How can I purchase your clothing? I don’t see a shopping cart option on the site.
At this time, we don’t sell direct to consumers. To find an e-retailer or brick and mortar location see where to buy.
How do I know which size to purchase?
It’s easy to find the right size by viewing our Size & Fit Guide.
As a woman, I like a lot of the men’s clothing. What size should I be purchasing?
See the “Women’s Size Chart for Men’s Styles” section in our Size & Fit Guide to see what will size will work best for you.
What’s the best way to care for Tough Duck and Work King Safety products?
Please refer to the care label on the inside of the garment. If the label has been removed or is unreadable use the following instructions:
Wash cold, do not bleach and tumble dry low. Remove promptly.
A garment I purchased has a faulty component. How do I go about exchanging it or getting a refund?
Please connect with the retailer you purchased the garment from as they have warranty and return policies they follow. If you have additional questions please email email@example.com.
What do all the icons in your catalog and on your website mean?
See our product features for a breakdown to learn what our icons and respective features mean.
How do I share feedback about your apparel?
You can send your feedback and suggestions to firstname.lastname@example.org.
Are your clothes and footwear made in Canada?
We work with the best manufacturers from all over the world to deliver the highest quality garments. Some apparel is made in Canada and much is made overseas. Our work boots are made in China.
Do you have information on what the different safety ratings mean for high visibility clothing?
See our hi-vis at a glance page for a complete guide on safety ratings.
Why does your safety apparel have an X-back design instead of a U-back design?
The X-back design provides an additional layer of protection as it lets equipment operators know if the workers on a jobsite can see them coming or not. Click here to learn more about how the X-back design improves worker safety.
Who can I contact about accessibility issues I encountered on this site?
We want to ensure our site is accessible to all individuals. Read our accessibility statement.
Can I order samples of your product before I add them to my assortment?
Yes. We welcome and support buyers who wish to see product samples in order to test the market before placing large volume orders. Individual sample garments of all styles are available at half price and are exempt from all service charges and freight charges.
Is there a minimum order amount?
There is no minimum order amount. However, a $10.00 service fee is applied for orders under $150.00.
How much are your shipping fees?
The following fees are applied to all orders:
- Free freight is offered on all orders over $1,000.00 in Canada and the U.S. Exceptions apply for the Maritimes, with free freight offered on orders over $1,500.00.
- Free freight is not available on orders for the Northwest Territories, Nunavut, Yukon, Hawaii and Alaska.
- An additional $10.00 service charge is applied to orders under $150.00.
- An additional $5.00 fee is applied for garment and apparel Drop Ship requests.
Do you offer embellishment services?
Yes. We offer embellishment services to our resellers at time of purchase so they have the ability to get everything done in one spot. Visit Embellishment Program to learn more.
Do you have a warranty program for your work boots?
Our boots are guaranteed against manufacturer defects. A defect will typically show up within the first 30 days. We do not guarantee our boots against normal wear and tear.
How do I return products?
A return authorization number is required to return product. Any product returned without a return authorization is considered an unauthorized return and may not be eligible for a credit. Please contact us to request a Return Authorization number.
I love your product! How do I become a distributor?
Visit our Become a Distributor page for the information you desire.
How can I learn about career opportunities with Tough Duck?
See our career opportunities to learn more.
How do I become sponsored by Tough Duck?
We’re happy to review all requests. Partnerships are determined by our marketing objectives for the year. If you’re interested in submitting a request, please contact email@example.com.
How can I become a Tough Duck Brand Ambassador?
If you feel you’ve got what it takes to be a Tough Duck Ambassador please email firstname.lastname@example.org.