Return

At this time, we do not provide return shipping labels, and customers are responsible for return shipping costs. To ensure the best fit before ordering, we encourage you to check our Size and Fit Guide. If you have any questions, we’re happy to help! 

To be eligible for a return, your item must be in its original condition as received. Please complete the return form included with your package before sending your item back.

Once we receive and inspect your return, we will notify you via email. If the return is approved, your refund will be processed. Please allow 5-10 days for the credit to appear on your account.

For any questions regarding returns, please contact our customer support team (inquiries@toughduck.com).

Shipping

To return your product, you should mail your product and this slip to: Tough Duck 1650 Inkster Blvd Winnipeg, Manitoba, R2X 2W4 Canada.

Original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the case that your item arrived damaged or defective, please send an email to inquiries@toughduck.com right away. In these cases, we will cover the return shipping costs.